Refund and Cancellation Policy
Cancellation
There is no subscription to cancel. Every pass is a one-time payment for a fixed period and never renews automatically. You may stop using the service at any time.
Refunds
You may ask for a full refund within 2 days of buying a pass.
- Duplicate or accidental charge: if you were charged more than once for the same pass, we refund the extra payment.
- Payment taken but pass not activated: if your money was debited and your pass did not start, we activate it or refund you.
- A fault we cannot fix: if a tool included in your pass does not work and we cannot fix it, we refund the unused part of your pass.
How to ask
Email jitendra@neuravix.ai from your account email, with the date of purchase and the payment reference shown in your Razorpay receipt. We reply within 2 working days.
How long it takes
Approved refunds are sent to the original payment method within 5 to 7 working days. Your bank or card issuer may need extra time to show it.
Contact
Neuravix Technologies Pvt Ltd
Tedausza Romanowicza 3B/188, 30-702 Krakow, Poland
jitendra@neuravix.ai · +48 570 827 427